Shipping policy

Our primary concern is for the safety of our customers, staff & courier partners.  Along with our courier partners, we implement strict hygiene protocol and extra precautionary measures to ensure your safety.

All orders are carefully packaged for shipping and sent from our warehouse in Cape Town, South Africa.  You will receive an email from us with your tracking information once your order has shipped.  Please note that we cannot ship to PO Box addresses.

SHIPPING WITHIN SOUTH AFRICA

We currently offer complimentary shipping on orders to major city centres in South Africa, with no minimum requirement. For outlying areas, we charge a standard R95 shipping fee. Kindly expect delivery in 2-4 days.

INTERNATIONAL SHIPPING

We offer complimentary shipping on international orders over R3480 / HK$1577 /US$202 / EUR175. For orders under this amount, we charge a subsidised flat rate of R500 (HK$226/US$29/EUR25) for any destination country. 

International orders are shipped using DHL or Fedex and are trackable. Shipping may take 4-8 business days depending on destination country.

CUSTOMS TAXES

While we would love to make your order & shipping experience a seamless one and reduce any additional costs to you where possible, the buyer is responsible to pay any applicable duties, taxes and customs fees related to the import of your purchase to your destination country. We are not responsible for any duties, taxes or customs fees in the destination country.

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Should you have any queries regarding your order, please feel free to contact us at info@afrakari.co.za